Almost every healthcare organization wants to improve provider efficiency in its EHR, but understanding where problems exist isn’t as simple. Some providers are experts in the EHR and don’t need intervention; others are struggling quietly without making their problems known.
The solution: A dashboard that aggregates data to reveal how different providers, specialties, and departments use the system – and where improvements could be made to affect outcomes and drive efficiency.
In this video, one of our Nordic experts walks through a demo of Nordic’s Provider Efficiency Profiles dashboard. If you’d prefer to read rather than watch, the transcript is below.
Today, we’re going to walk you through a quick demo of a dashboard Nordic has created using Epic’s Provider Efficiency Profiles data. This tool is designed to help you understand how providers are using the system – and give you a path to improve EHR use and clinical efficiency.
Here, you’ll see the dashboard Nordic has created in Qlik Sense. This dashboard aggregates data and provides powerful visualizations to better understand the behavior of different providers, departments, and specialties within an organization.
For example, in the upper right hand corner, we can see office visit efficiency aggregated for the entire organization at 83%. Office visit efficiency tells us the percentage of visits closed on the same day as they’re opened, by the median provider in the organization. Once we know this metric, we can track it over time and then intervene in different ways to help improve it.
On this page, you’ll see other metrics, such as ordering efficiency – the percentage of orders placed from Preference Lists or Smart Sets. Next to that, you’ll see percentage of notes created with tools, such as SmartTools, Note Writer, or Dragon.
For any of these metrics, we can look at the top level, as we are right now. We can also look at specific groups within the organization.
For example, I can select a group of high-performing specialties by circling them – in this case, Pain Management, Interventional Cardiology, and Hospice and Palliative Medicine – and then see how the metrics change for those specialties.
Here, we see that those specialties spend only 6% of time in the system after hours, compared to 12% in the general population.
I can also drill down for further information, and see what type of activities providers are doing across their whole day versus after-hours periods. Here, I see that between 6 and 7 PM, providers are spending a lot more time in Navigator compared to the organization.
I can focus on this group of high-performing specialties, and I can also jump back to the general population to see how different groups compare.
Starting at the specialty level, I’m drilling down into Family Practice, then to the different departments within family practice, then to individual providers. Here, we’re seeing providers within a specific Family Practice department, and we can see how the metrics look for that group of providers and how they compare to the organization and their peers.
Thank you for joining us for a quick look at Nordic’s Provider Efficiency Profiles dashboard. If you’d like to know more about provider efficiency improvements, please reach out to us. We’d love to chat.