Nordic Blog

    The four types of struggling project managers (and how to improve)

    Posted by Lindsey Manzuk on Sep 21, 2017 8:50:17 AM

    At their best, project managers are the natural “coach” of a team. They don’t just keep track of timelines; they actively guide the project toward success by escalating issues when appropriate, managing risk, and helping people do their best work.

    But just as a great project manager can make success seem easy, a poor project manager can exacerbate issues and create roadblocks between teams. When you have a project manager who can’t appropriately communicate, escalate, and move things along, you can end up severely over-budget or behind on your timelines – often without realizing it.

    During my time implementing EHRs, I’ve noticed that project managers tend to struggle in a few key areas. I’ve shared some advice below on how to identify those challenges, grow your skills as a project manager, and ultimately be the best possible resource for your customer and team.

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    Topics: project leadership, Epic project management

    Can you consult from a remote island in the middle of the ocean?

    Posted by Jennifer Novotney on Sep 19, 2017 10:47:19 AM

    Before becoming a consultant, I worked 12 years for a 14-hospital organization in Indiana.

    I was fortunate to be a part of a place where leadership valued their employees’ growth and set them up for success. Throughout the years, I became certified in several Epic applications, became a team lead, and dipped my toes into project management.

    Let me take a step back. After college, my husband and I moved back home and started a life together. We bought a house, had a kid, were rooted, and everything was “perfect.” But through the years, my husband became increasingly stir-crazy. He had lived in the same place his whole life and set on a mission to move somewhere – anywhere! – else. Once I stopped being scared of moving and started thinking about the possibility, I realized that there were so many exciting opportunities that awaited us if we were brave enough to jump. Once I (finally) got on board, we started our search for employment possibilities elsewhere.

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    Topics: Candidates, culture

    Using the longitudinal plan of care to drive better outcomes

    Posted by Nordic on Sep 13, 2017 8:03:09 AM

    Almost every healthcare organization struggles with achieving a 360-degree view of its patients’ healthcare experience.

    Even if you have a full grasp on how patients interact with your system, it’s harder to see the hundreds of other interactions that impact their health – from access to transportation to pharmacy visits to experiences with providers outside your system.  

    Enter the longitudinal plan of care, a shared care plan that aims to combine insights from all these interactions into a single, easy-to-view location. The longitudinal plan of care (LPOC) could drive immense improvements in holistic care, but most organizations haven’t fully committed to implementing and using it.

    In this podcast, Nordic’s Director of Optimization Solutions Rick Shepardson and Manager of Optimization Solutions Jake Aleckson discuss the benefits of a fully optimized LPOC and the path to better engagement from providers and patients. If you’d prefer to read rather than listen, the transcript is below.

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    Topics: improved outcomes, population health, lpoc

    Thinking about Managed Services consulting? Here's everything you need to know

    Posted by Nordic on Sep 6, 2017 10:00:38 AM

    Maybe you’re a healthcare consultant who absolutely loves your work but would love to decrease your travel. Perhaps you have a passion for technology and problem-solving, but haven’t yet broken into health IT.

    Whatever your background, if you’re creative, driven, and passionate about making a difference, Managed Services could be the team for you. As one of Nordic’s fastest-growing business lines, Managed Services gives you an avenue to help end users and provide much-needed application support while enjoying the culture and community of a home office team.

    We sat down with Ella Maloney, one of Nordic’s most tenured Managed Services team members, to talk about why she loves her job and what to consider before applying.

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    Topics: Epic Consulting, managed services, consulting tips

    And the nominees (for the best places to visit in Madison) are …

    Posted by Rachel Fields on Sep 5, 2017 12:50:13 PM

    Prepare to debate over the most egregious snubs, because it’s time for award season – and not everyone can be a winner. Here are Nordic’s nominations for the Best Madison Hotspots in a Leading Role. Don't forget ot RSVP to Nordic's Open House this September while you're in the city. 

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    Topics: Madison, events

    How to get experience outside your original application

    Posted by Nordic on Aug 31, 2017 11:57:48 AM

    Learning new skills has been proven to keep your brain sharp, but that doesn't mean it's easy or even enjoyable. Most of the time, we gravitate toward the skills we've already perfected, seeking out the affirmation of our existing talent rather than the uphill climb of a new challenge.

    But often, being a top-notch consultant means seeking out experience outside your application to make yourself a more well-rounded, multi-faceted healthcare advisor. Here, Senior Consultant Chris Chandre shares his approach to broadening your horizons and treating learning as a constant evolution throughout your career. 

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    Topics: Tips for consultants

    6 tips to help you secure a consulting contract extension

    Posted by Chad Stanek on Aug 29, 2017 9:05:58 AM

    Imagine you had a friend who was getting married, and you wanted to be invited to the wedding.

    Which do you think would give you a better chance: a decades-long friendship full of support and trust, or a few weeks of compliments leading up to the wedding?

    You can think of consulting contract extensions in a similar way. It's the job of every Nordic consultant to provide amazing service to the client, whether or not he or she wants an extension. But if you do want an extension, you should start thinking about it on day one.

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    Topics: consulting tips

    Why you should prioritize a service area merge for your healthcare organization

    Posted by Rick Shepardson on Aug 24, 2017 9:35:32 AM

    If you’ve ever moved in with someone, you know that sharing a home raises a lot of little issues you didn’t expect. Who buys the detergent, for example? Which Netflix account should you discontinue? And how do you agree on the right way to squeeze toothpaste out of the tube?

    Integrating health systems can bring up a litany of similar issues – and one of them is the need to integrate your Epic service area. When your hospitals are operating under different service areas, you face the challenge of operating multiple billing offices, bombarding patients with different statements, and struggling to meet regulatory requirements.

    Whether you’re going through a merger or acquisition, converting to a single billing office, or re-aligning tax IDs, a unified service area will save you many future headaches when it comes to patient engagement, workflow and reporting standardization, and provider efficiency.

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    Topics: revenue cycle

    Will I be able to advance in my career as a consultant?

    Posted by Bob Sheridan on Aug 23, 2017 12:22:06 PM

    If you’re considering consulting, you may be wondering, “Will I be able to grow my career and advance to the next level while I consult, or do I have to sacrifice career growth during my consulting years?”

    Unlike other careers, consulting doesn’t necessarily come with a yearly title change or a predetermined path to your next role. But while it may not look like the traditional corporate ladder, consulting can provide an even better opportunity to grow as a leader and strategist.

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    Topics: consulting tips

    Are your providers struggling with EHR efficiency? [3-minute video]

    Posted by Nordic on Aug 18, 2017 8:54:43 AM

    Almost every healthcare organization wants to improve provider efficiency in its EHR, but understanding where problems exist isn’t as simple. Some providers are experts in the EHR and don’t need intervention; others are struggling quietly without making their problems known.

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    Topics: data and analytics

    Nordic's Blog

    Insights to help you get the most from your Epic EHR

    Most of the time we're interviewing our Nordic consultants in one manner or another to gather tips and tricks that help you work better with Epic. Occasionally, we'll slip in a little fun to show you what it's like to partner with us. 

    If you have a topic that you'd like to see us cover here, let us know!

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