In this video, Director of Optimization Rick Shepardson continues the discussion on queueing theory as it relates to maximizing patient capcity at a healthcare organization. See how increasing capacity with referrals and patient retention affects your ability to provide care and produce positive outcomes. If you'd prefer to read, the transcript is below.
Actively managing both supply (i.e., capacity) and demand (e.g., patients) has been a consistent challenge for healthcare systems. Recently, this challenge has evolved throughout the industry with the introduction of new government policies (e.g., Affordable Care Act), new market entrants (e.g., CVS retail clinics), and a shift toward consumer-driven patient dynamics. In this white paper, Nordic Director of Optimization Solutions Rick Shepardson reviews how supply and demand economics can play out at a more micro level for a given population and how healthcare systems can keep these forces in balance by offering