We’re continuing to grow our team of creative problem-solvers who are actively engaged in supporting a variety of EHR clients. You can do all of this from Nordic's home office or work closely with our team from a remote location.
Network Engineer III
The Network Engineer III responsibilities include assisting in enterprise network design, implementation and ongoing support of network infrastructure hardware and software components.
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Desk Side Analyst (Cincinnati, OH)
The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
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Site Learning Specialist (Richmond, VA)
The EHR Site Specialist interacts directly with Epic end users to identify issues, knowledge gaps and potential improvements with the use of Epic. Provides training, coaching and guidance on best use techniques and improves ability to use system through coaching and identifying inhibitors to understanding how to use Epic. Diagnoses key learning needs and provides one-on-one support.
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IT Relationship Manager
The Relationship Program Manager (RM) is primarily responsible for diagnosing the business and clinical needs and coordinating with appropriate I&T teams to scope solutions to achieve those needs.
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EHR Principal Trainer
The Electronic Health Record (EHR) Principal Trainer plans and designs learning experiences and uses expertise in communities of practice, action learning, and Epic to deliver core curriculum training, seasonal release training, and additional training workshops, programs, and services throughout the enterprise. Design and training is based upon identified needs at both the group and system level, aligned with the organization’s strategic goals, quality measures, and patient experience. Identifies opportunities to effectively integrate training within the flow of work which results in positive and measurable clinical & business impacts. Proposes innovative learning solutions, and pilots and implements the approved innovations. Manages medium to large-scale projects/programs that have high visibility.
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Desk Side Analyst (Norfolk, VA)
The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
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Sr. Data Analyst
The Senior Data Analyst translates and programs vast amounts of data into understandable, relevant, and actionable information. They interface with business units (Finance, HR, etc.) across Nordic. They utilize their expertise to provide business insights, design and deliver reports, and drive self-service reporting capabilities across the organization.
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IT Service Desk Agent II
Our IT Service Desk Agent II provides first and 1.5 level support to organizations by answering calls, chats, and e-mails from end users by troubleshooting IT issues from end-users, and documenting issues to be handed off to an application support team.
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Clinical Service Desk Agent I - Managed Services
Our clinical service desk agents answer calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. They utilize excellent customer service skills and exceed customers’ expectations.
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Clinical Service Desk Agent II
The Clinical Service Desk Agent II answers calls, chats, e-mails, and other forms of contact from physicians and clinicians to troubleshoot and resolve EHR application and workflow issues in Epic, Cerner, Meditech, other EHR system, or third-party clinical software. Role is leveraged to support multiple clients simultaneously.
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IT Service Desk Supervisor
The IT Service Desk Supervisor manages, mentors, and develops a team of the first and second level technical support Service Desk team and team leads as the main point of contact and SME for IT support.
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Portal Service Desk Agent II
The Portal Service Desk Agent II answers calls, in-baskets, e-mails, and other forms of contact from healthcare patients to troubleshoot and resolve issues with their EHR medical records portal. Role is leveraged to support multiple clients simultaneously. When unable to resolve on the initial contact, documents issues to be transitioned to related teams (i.e., Medical Records, Billing, etc.) for additional patient assistance. Utilize excellent customer service skills to delight and exceed patient expectations. Demonstrates ability and willingness to remotely work a varying shift schedule that may include evenings, weekends, and holidays. This role also acts as a mentor to Patient Portal Service Desk team members, assists in training/coaching, oversees knowledgebase article approvals, and acts as an internal escalation and consultation resource.
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Desk Side Analyst (Richmond, VA)
The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
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OnBase Analyst III
The Analyst 3 is responsible for designing, building and supporting OnBase solutions in the healthcare\clinical environment. This includes analysis of data/systems, researching alternatives, identifying and designing potential solutions, defining test criteria, performing system tests, implementing changes, and monitoring post implementation performance. They must have the ability to translate data into actionable information with appropriate integration. The Analyst 3 supports applications, databases, processes, workflows and functions as they relate to their specific clinical or business area. They must be established as an expert in the community in which they serve and act as a consultant for the I&T organization as evidenced by measurable outcomes.
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Sr Visual Developers
The Senior Visualization Developer works closely with multiple Agile squads to build high quality data visualizations and dashboards, driving analytic solutions. These solutions surface and generate insights from the organization's connected data, enabling the organization to advance the data-driven decision-making capabilities of the organization's enterprise. The Senior Visualization Developer is responsible for meeting with clinical and operations leaders to understand their information needs, using their experience and knowledge of available data to make recommendations for the best way to visualize information and to effectively develop insightful content that supports change based upon actionable information.
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Sr. Business Analyst
The Managed Services Senior Analyst provides report design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.
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Sr Data Analyst
The Senior Data Analyst translates and programs vast amounts of data into understandable, relevant, and actionable information. They interface with business units (Finance, HR, etc.) across the ministry. They utilize their expertise to provide business insights, design and deliver reports, and drive self-service reporting capabilities across the organization. The Senior Data Analyst is engaged in developing and promoting effective data governance through documentation and adherence of standards to ensure the information produced by the Analytics team is accurate and trusted as the source of truth.
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Visualization Developer
The Visualization Developer works with clinical and operations leaders to understand their information needs and to leverage their experiences to influence visual design decisions to effectively develop rich, insightful content that support business behavior and change. The Developer is a critical contributor to visualization maturity and capabilities by maintaining, supporting, training and sharing knowledge of BI tools such as but not limited to Tableau and PowerBI.
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IT Applications Manager, Laboratory
Manages a team of Laboratory I.S. System Analysts that are responsible for the maintenance and support of the laboratory information system (LIS) applications used in the Laboratory Outreach and Point of Care areas.
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Lab Application Analyst
As a member of the IT team, the Application Analyst maintains application platforms Nordic employees for continued fast-paced growth in the healthcare industry.
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National Solution Executive-Managed Services
The National Solution Executive of Managed Solutions is a trusted advisor and content-deep resource to Nordic’s valued clients: building strong client relationships in the areas relevant to managed solutions, bringing thought leadership and industry content to our clients as a representative of Nordic, collaborating with Nordic Client Partnership Executives and Business Line leaders to match and revise Nordic solutions to meet client needs, leading and supporting managed solutions opportunities, and prospecting new opportunities within existing Nordic clients as well as new clients to expand Nordic’s brand and services.
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