Nordic Blog


    Nordic is the world's largest Epic consulting practice. We've been ranked #1 in KLAS for Epic Services since 2012, and we pride ourselves on creating meaningful partnerships with clients.
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    Using the longitudinal plan of care to drive better outcomes

    Posted by Nordic on Sep 13, 2017 8:03:09 AM

    Almost every healthcare organization struggles with achieving a 360-degree view of its patients’ healthcare experience.

    Even if you have a full grasp on how patients interact with your system, it’s harder to see the hundreds of other interactions that impact their health – from access to transportation to pharmacy visits to experiences with providers outside your system.  

    Enter the longitudinal plan of care, a shared care plan that aims to combine insights from all these interactions into a single, easy-to-view location. The longitudinal plan of care (LPOC) could drive immense improvements in holistic care, but most organizations haven’t fully committed to implementing and using it.

    In this podcast, Nordic’s Director of Optimization Solutions Rick Shepardson and Manager of Optimization Solutions Jake Aleckson discuss the benefits of a fully optimized LPOC and the path to better engagement from providers and patients. If you’d prefer to read rather than listen, the transcript is below.

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    Topics: improved outcomes, population health, lpoc

    Thinking about Managed Services consulting? Here's everything you need to know

    Posted by Nordic on Sep 6, 2017 10:00:38 AM

    Maybe you’re a healthcare consultant who absolutely loves your work but would love to decrease your travel. Perhaps you have a passion for technology and problem-solving, but haven’t yet broken into health IT.

    Whatever your background, if you’re creative, driven, and passionate about making a difference, Managed Services could be the team for you. As one of Nordic’s fastest-growing business lines, Managed Services gives you an avenue to help end users and provide much-needed application support while enjoying the culture and community of a home office team.

    We sat down with Ella Maloney, one of Nordic’s most tenured Managed Services team members, to talk about why she loves her job and what to consider before applying.

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    Topics: Epic Consulting, managed services, consulting tips

    How to get experience outside your original application

    Posted by Nordic on Aug 31, 2017 11:57:48 AM

    Learning new skills has been proven to keep your brain sharp, but that doesn't mean it's easy or even enjoyable. Most of the time, we gravitate toward the skills we've already perfected, seeking out the affirmation of our existing talent rather than the uphill climb of a new challenge.

    But often, being a top-notch consultant means seeking out experience outside your application to make yourself a more well-rounded, multi-faceted healthcare advisor. Here, Senior Consultant Chris Chandre shares his approach to broadening your horizons and treating learning as a constant evolution throughout your career. 

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    Topics: Tips for consultants

    Are your providers struggling with EHR efficiency? [3-minute video]

    Posted by Nordic on Aug 18, 2017 8:54:43 AM

    Almost every healthcare organization wants to improve provider efficiency in its EHR, but understanding where problems exist isn’t as simple. Some providers are experts in the EHR and don’t need intervention; others are struggling quietly without making their problems known.

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    Topics: data and analytics

    Starting a new client contract? 6 tips to hit the ground running on-site

    Posted by Nordic on Aug 10, 2017 10:19:32 AM

    First impressions are almost troublingly important. Research shows that we make judgments about trustworthiness, competence, and likeability within a fraction of a second of meeting someone – often before they even have the chance to speak.

    For consultants, whose success hinges on building good relationships quickly, this insight may be more nerve-racking than it is useful. But luckily, there are a few ways to start building trust and establishing credibility as soon as you set foot on-site. We sat down with Senior Consultant Jes Adams to talk through her tips for hitting the ground running with a new contract.

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    Topics: consulting tips

    Why change management is critical to a successful EHR transition [podcast]

    Posted by Nordic on Aug 7, 2017 9:35:26 AM

    If you’ve ever tried to implement a minuscule change in an office, you know that people don’t always respond well to new things. “I hate the new snacks in the break room,” you’ll hear people saying in the halls. “What was wrong with the old snacks? Why can’t we go back to those?”

    If this is true of something small like a snack switch, it’s magnified one hundredfold when you change EHRs, upgrade your existing system, or roll out your EHR to affiliate partners. Without the right change management, you risk months of frustration and backlash while people get used to the switch.

    On this podcast, Nordic Implementation Strategy Director Lindsey Manzuk, Director of Business Development Kristi Kempe, and Director of Affiliate Solutions Scott Isaacson talk best practices for effective change management around health IT transitions.

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    Topics: change management, Epic implementation

    Are you doing these small things to build a great client relationship?

    Posted by Nordic on Aug 2, 2017 9:29:08 AM

    Think about the best relationships in your life. They probably have similar characteristics: A high level of trust, respect, and mutual delight in each other’s company.

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    Topics: Epic Consulting

    What data can reveal about the drivers of hospital readmissions [podcast]

    Posted by Nordic on Jul 28, 2017 8:59:03 AM

    Short-term readmissions are a frequent and costly contributor to healthcare utilization. Readmissions among Medicare patients cost billions in healthcare dollars, and those costs are expected to increase in the next decade.

    But not all readmissions are created equal, and not all patients experience readmission in the same quantity. Among young people, readmissions are largely driven by psychiatric and substance abuse problems; for the elderly, it’s pneumonia, heart failure, and heart attacks. This means that reducing readmissions requires a targeted approach for high-risk populations, rather than a one-size-fits-all solution for all patients.

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    Topics: data and analytics

    How to nurture your passion project while you consult

    Posted by Nordic on Jul 25, 2017 10:32:31 AM
    “What is it you plan to do with your one wild and precious life?” – Mary Oliver

    If you’re like most of us, you know that life isn’t just about work. Whether it’s an instrument, a writing project, or a marathon, you probably have a passion that occupies your mind during the quiet moments of every day. You may think to yourself, “How can I make sure I have the space to pursue my interests while I continue to thrive in my work?”

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    Topics: Epic Consulting, consulting, culture

    How to get two steps ahead of clinical integration issues [13-min. video]

    Posted by Nordic on Jul 21, 2017 10:40:41 AM

    It takes 10,000 hours of practice to become an expert in something, says Malcolm Gladwell. If that’s true, consultant Sheri Long is almost certainly an expert at clinical informatics.

    With more than two decades of health IT work under her belt, she can often sense an EHR issue before it happens. When it comes to clinical integration, she says, there’s nothing like experience to help you dig up a problem that will arise a few months down the road.

    In this video, Sheri sits down with Senior Practice Director Josh Kalscheur to talk through “lessons learned” on integrating clinicals and revenue cycle. If you’d prefer to read rather than watch, the transcript is below.

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    Topics: Advisory

    Nordic's Blog

    Insights to help you get the most from your Epic EHR

    Most of the time we're interviewing our Nordic consultants in one manner or another to gather tips and tricks that help you work better with Epic. Occasionally, we'll slip in a little fun to show you what it's like to partner with us. 

    If you have a topic that you'd like to see us cover here, let us know!


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