Healthcare

Paper towels: A quicker picker-upper for poor usability?

Sometimes, creating order out of chaos means stepping out of the EHR and resorting to pen and paper, or in this case, marker and paper towels. Read more from Dr. Craig Joseph in this edition of The Checkup.

cloud

9 insightful quotes on cloud and AI from Stanford Health Care and AWS leaders at Arab Health 2024

Learn about the benefits, challenges, and impact of cloud deployment and AI technology in healthcare from leaders at Arab Health 2024.

Healthcare

Designing for Health: Interview with Josh Liu, MD [Podcast]

Dr. Josh Liu, co-founder of SeamlessMD, discusses human-centered design in healthcare with Nordic Chief Medical Officer Craig Joseph, MD. Explore their insights on clinician buy-in and the power of simple solutions.

digital health

Strengthening healthcare IT infrastructure: A wake-up call for cybersecurity resilience

Recent cyberattacks highlight vulnerabilities in the healthcare industry. Learn how to mitigate future fallout and bolster resilience.

Healthcare

People, principles, and data: How to develop effective governance amid healthcare technology modernization

A strategic governance framework is essential to modernize healthcare technology effectively. In this article, learn more about prioritizing people, principles, and data to drive better outcomes.

Healthcare

The relationship Rx: Unlocking healthcare’s hidden superpower through human-centered design

Chief Medical Officer Craig Joseph, MD shares how to unlock healthcare's hidden superpower through human-centered design.

Healthcare

Designing for Health: Interview with Susan Snedaker [Podcast]

Chief Medical Officer Craig Joseph, MD, chats with El Rio Health CIO Susan Snedaker about the challenges of implementing features like single sign-on, designing technologies for a wide gamut of users, and the importance of leaving one’s comfort zone to get a new perspective.

Healthcare

Beyond medicine: Envisioning healthcare's role in fostering community and connection

Discover the challenges of implementing medical devices at home for patient care. Explore the risks and benefits of the hospital-at-home concept in healthcare.

Healthcare

Designing for Health: Interview with Joyce Lee, MD [Podcast]

Nordic Chief Medical Officer Craig Joseph, MD, talks with Joyce Lee, MD, MPH, associate chief medical information officer for pediatric research at Michigan Medicine. They discuss the value of a physician-builder program for health systems and more.

Performance Improvement

How can providers respond to the cyberattack on Change Healthcare?

Discover how healthcare providers can respond to the recent Change Healthcare cyberattack, the financial impact on the industry, and steps to mitigate the damage. Stay informed with Nordic's strategic advisory support.

Healthcare

Designing for Health: Interview with Sarah Krüg [Podcast]

Nordic Chief Medical Officer Craig Joseph, MD, talks with Founder of Health Collaboratory and Executive Director at Cancer 101, Sarah Krüg aboutThe Magic Wand Project, designing in the health space to improve trust, and doing the “Patient-Doctor Tango.”

Healthcare

Bedroom blunders: The hidden usability issues of hospital-at-home devices

As more medical devices are being used to care for patients outside the hospital and inside the home, manufacturers need to consider usability challenges to maintain patient safety and improve outcomes. Learn more from Craig Joseph, MD.

podcast

Designing for Health: Interview with Mark Townsend, MD [Podcast]

In this episode, Dr. Townsend talks about his work with emerging healthcare startups, balancing cybersecurity and customization within the electronic health record, and what it means to “fail forward.”

podcast

Designing for Health: Interview with Gary Kaplan, MD [Podcast]

Nordic Chief Medical Officer Craig Joseph, MD, chats with Gary Kaplan, MD, CEO emeritus of Virginia Mason Franciscan Health. They discuss how Dr. Kaplan spearheaded a revolution in the patient experience at Virginia Mason and more.

Healthcare

Trust or bust: Healing healthcare's credibility crisis

Trust is the foundation of any healthcare system. But in the U.S., it has eroded greatly since the pandemic. Restoring confidence in those who care for us is critical. In this blog post, Chief Medical Officer Craig Joseph, MD, shares a variety of suggestions for rebuilding trust.

Performance Improvement

5 questions to ask when you're at a crossroads in your EHR strategy

Optimizing or transitioning your EHR can feel daunting. Consider starting the process with value-driven questions that can help you avoid surprises, streamline decision-making, and get the most value out of your efforts.

Healthcare

Designing for Health: Interview with David K Butler, MD [Podcast]

Join Chief Medical Officer Craig Joseph, MD, as he talks with David Butler, MD, about virtualists, EHR gamification, and more.

Healthcare

To sit or not to sit: How a chair can affect patient satisfaction

A recent study highlights an example of choice architecture and the role that nudges play in patient care and satisfaction. Read more from Chief Medical Officer Craig Joseph, MD.

podcast

Designing for Health: Interview with Kevin Dufendach, MD, and Andy Spooner, MD [Podcast]

Chief Medical Officer Craig Joseph, MD, speaks with Cincinnati Children's Hospital's Kevin Dufendach, MD, and Andy Spooner, MD, about clinical informatics and the role of AI in reducing documentation.

value-based care

How to succeed in value-based care without really trying

Moving from a volume-based to a value-based care system takes a multifaceted approach. Dr. Craig Joseph offers his advice for a successful transition.

Healthcare

Designing for Health: Interview with Lalita Abhyankar, MD [Podcast]

Chief Medical Officer Craig Joseph, MD, chats with Lalita Abhyankar, MD, family physician and clinic medical director at Carbon Health. They discuss her medical background, the evolving mission of Carbon Health, and her journey in understanding change management.

Implementation

Before implementation, think about prehabilitation

After a medical procedure, it’s common to go through a rehabilitation process. A lesser-known but emerging concept is prehabilitation. Similar lessons can be useful for healthcare organizations when undergoing large transformations or technological implementations.

Healthcare

Designing for Health: Interview with Billy Nicolich [Podcast]

Billy Nicolich, healthcare product manager at Press Ganey, discusses experience design, the legacy and impact of nudge units, and why he sees history as being divided into 'pre-manifesto' and 'post-manifest.'

Healthcare

Designing for Health: Interview with Margaret Lozovatsky, MD [Podcast]

Nordic Chief Medical Officer Craig Joseph chats with Dr. Margaret Lozovatsky about her background as a pediatrician, her experience working on EHR, governance structure, continuous improvement, and design process dangers.

Healthcare

Apollo’s Curse: When AI Predicts and Doctors Resist

AI is an increasingly popular tool in healthcare, but a recent study from Vanderbilt Health shows many physicians still go with their own best judgment. Read more from Dr. Craig Joseph.

Healthcare

Designing for Health: Interview with Deepti Pandita, MD [Podcast]

Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, are joined by Deepti Pandita, MD, chief medical informatics officer and associate professor of medicine at UCI Health. They discuss her background as both an internist and clinical informaticist, and the principles of design that lead to successful implementations. Additionally, they talk about the importance of including the voice of the patient when making technological advancements, how to avoid decision paralysis, and how health equity and design go hand in hand.

digital health

The new dawn of senior care: Digital health’s role in aging in place

The increasing population of older adults and longer lifespans presents unique challenges to healthcare systems. Learn about meeting these demands while taking advantage of changing trends in this edition of "Office Hours" by Jerome Pagani, PhD.

Healthcare

Human-centered design for Canadian healthcare technology

Four forces are shaping the Canadian healthcare market. Healthtech Associate CMIO Kristina Garrels, MD, discusses the opportunity to leverage these forces through a human-centered lens to improve the giving and receiving of care.

Healthcare

We need to think differently about EPR deployments and redefine the pre-implementation approach

Many digital transformation plans are currently under way in the UK healthcare sector. However there is a need for a new approach to EPR deployments and pre-implementation strategies. This article explores the importance of implementation planning, governance, and decision-making processes, which are often overlooked in healthcare systems. This redefined approach can enable successful shared-site EPR rollouts and pave the way for future digital transformations in UK healthcare.

Healthcare

Making Rounds: Lab information, at your service [Podcast]

In today's episode of In Network's podcast, "Making Rounds," Jerome Pagani, PhD, is joined by Nordic experts to discuss the benefits of lab information systems (LIS), data distinctions, and their impact on clinical workflows.

digital health

Securing healthcare data: The critical need for cyber resilience

Healthcare systems are embracing technology-driven advancements like telehealth, remote patient monitoring, and 5G connectivity, enabling decentralized care at scale. However, as reliance on technology increases, so do the risks of security breaches, with the potential to cause considerable operational disruption and millions of dollars in damage. Learn more about shoring up your security posture in our latest article.

Healthcare

Designing for Health: Interview with Bre Loughlin [Podcast]

In this episode of the In Network podcast feature, Designing for Health, Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, are joined by Bre Loughlin, CEO and founder of Nurse Disrupted, Inc. Bre discusses how technology and workflows can improve health systems and retain staff while emphasizing simplicity in new innovations.

Healthcare

Burnout's triple threat: Compromising care, clinicians, and cash flow

Burnout can lead to turnover and workforce reductions, impacting quality of care and revenue in any healthcare system. Find out how you can combat burnout in the latest edition of the Checkup by Dr. Craig Joseph.

Healthcare

Screen, stream, support: The tech-driven future of mental health

The U.S. mental health crisis is exacerbated by disparities in access to care. Technology-driven solutions can reshape the future of mental health care.

Healthcare

Designing for Health: Interview with Evan Heigert [Podcast]

In this episode of In Network's Designing for Health podcast feature, Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership, Jerome Pagani, PhD, chat with Evan Heigert, creative director at Wolters Kluwer Health.

EHR

Making Rounds: Under new (data) management [Podcast]

On today’s episode of the Making Rounds podcast, Nordic Head of Thought Leadership Jerome Pagani, PhD, sits down with Digital Health Practice Leader Kevin Erdal and Head of EHR Implementation Services Andy Splitz. They discuss the complex nature of EHR implementations, the global landscape where organizations are only now starting to move to digitization, and how imperative it is that data management is done well and with real end-users in mind.

Healthcare

The importance of land acknowledgment

In this edition of The Remedy, Laura Copeland, MD, of Healthtech Consultants shares a bit about the history behind Canada’s National Day for Truth and Reconciliation and how learning about the indigenous history of the land on which you live and work can help guide decision making.

EHR

Want to improve patient safety? Up your EHR’s usability

A recent study discovered a significant link between the safety of EHR systems and the user experience of frontline clinicians. The frustration caused by poorly designed EHRs could affect patient safety, read more from Craig Joseph, MD, in this edition of the Checkup.

Healthcare

Designing for Health: Interview with Tricia Baird, MD [Podcast]

In this episode of the In Network podcast feature, Designing for Health, Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, sit down with Vice President of Care Coordination at Corewell Health West, Tricia Baird, MD.

Implementation

Diagnosing, optimizing, and funding your next EHR implementation to combat provider burnout

This epidemic of burnout can impact a variety of business imperatives. It’s time to evaluate solutions and act. The EHR is the perfect place to start.

podcast

Making Rounds: Emerging opportunities with cloud-based EHRs [Podcast]

Cloud technologies have become the backbone of clinical care delivery, supporting the drive to innovate. Health systems looking to strategically transform their operations by doing ‘more with less’ are finding cloud-based transformation as a beneficial asset. Tune into the latest episode of making rounds to learn more.43

Healthcare

Designing for Health: Interview with CT Lin, MD, Liz Salmi, and Bryan Steitz, PhD [Podcast]

Recorded live at the 2023 Nordic Summer Social, in this episode of the In Network podcast feature, Designing for Health, Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, chatted with UCHealth CMIO CT Lin, MD, Director of Communications and Patient Initiatives at OpenNotes Liz Salmi, and postdoctoral research fellow at the Vanderbilt Clinical Informatics Center Bryan Steitz, PhD.

Healthcare

We want the airwaves: 5G infrastructure can support a symphony of care

The healthcare industry is approaching a period of unprecedented technological change. Advancements such as machine learning, sensor technology, and telehealth have already changed how we think about and deliver care, read more in the latest edition of Office Hours with Jerome Pagani, PhD.

Healthcare

Shared decision-making: The standard of care we need

As the decisions that patients have to make about their health involve a plethora of nuanced questions, leveraging shared decision-making can ensure that physician recommendations are balanced with patient preferences and values.

Healthcare

The dream of patient access and flow

In this edition of The Remedy, Laura Copeland, MD, of Healthtech Consultants paints the picture of the healthcare system of our dreams.

Healthcare

Designing for Health: Interview with Matt Sakumoto, MD [Podcast]

In the latest episode of the In Network podcast feature Designing for Health, virtual primary care physician and chief medical information officer at Sutter Health Matt Sakumoto, MD, joins Head of Thought Leadership Jerome Pagani, PhD, and Chief Medical Officer Craig Joseph, MD. They discuss harnessing emergent technologies as a crucial element in increasing the quality of care and patient engagement.

EHR

EHRs or social interactions: Can’t we have both?

In this edition of the Checkup, Craig Joseph, MD discusses the balance between leveraging technology for physicians while prioritizing social interactions.

Healthcare

Designing for Health: Interview with Karim Jessa, MD [Podcast]

In the latest episode of the In Network podcast feature Designing for Health, Karim Jessa, MD, joins Head of Thought Leadership Jerome Pagani, PhD, and Chief Medical Officer Craig Joseph, MD, to share his perspective on the Canadian healthcare landscape, including how the industry differs from that of the U.S., the state of its IT, and how its physicians interact with the EHR.

revenue cycle

Margin improvement transformation: An additional 1% increase in margin improvement and still growing

The second phase of Nordic's transformative engagement with Lawrence General Hospital helps achieve revenue goals and increase margins.

Healthcare

The fog of more: Price transparency will increase health systems’ competition for patients

In the latest edition of Office Hours, Jerome Pagani, PhD shares that health systems need to think holistically about their role in the health ecosystem, how to attract and retain patients, and how to align cost and quality that matches the increasingly empowered health consumer.

Healthtech

The Pan-Canadian Interoperability Roadmap: Does it get us where we need to go?

Fragmented care in Canadian health systems was exacerbated by COVID-19, causing a direct impact on patient/physician relations. Kristina Garrels of Healthtech, discusses recent strides made and the overall need for #data delivery in an accurate and concise fashion.

Healthcare

Designing for Health: Interview with Dr. A Jay Holmgren [Podcast]

Dr. A Jay Holmgren, assistant professor in the Department of Medicine at UC San Francisco, joins Dr. Jerome Pagani and Dr. Craig Joseph in the latest episode of the In Network podcast feature Designing for Health.

3 ways a strategic partner can strengthen your IT staffing operations

Katherine Sager (Executive Vice President, Staffing Services) shares how the right strategic partner can help you navigate the complexities of finding and placing highly skilled, experienced professionals.

Health IT

Note bloat, we can’t quit you

Compared to nations with similar economies, progress notes in the U.S. are extremely voluminous. In this edition of the Checkup, Dr. Craig Joseph dives into the perils of note bloat and what’s needed to course correct.

digital health

Making Rounds: The hopes and promises of AI [Podcast]

In this episode of In Network’s podcast feature Making Rounds, Nordic Head of Thought Leadership Dr. Jerome Pagani sits down with Nordic’s Digital Health Practice Leader Kevin Erdal and Chief Medical Officer Dr. Craig Joseph to discuss recent strides in generative AI, the promise it holds, and if the hype around it is warranted.

Performance Improvement

Alleviating financial pressures with revenue cycle improvements [Infographic]

Strengthening financial sustainability and enhancing business operations is key to delivering high-quality care. Learn more in our latest infographic.

Healthcare

Designing for Health: Interview with Dr. Manish Patel [Podcast]

The latest episode of the Designing for Health podcast features Jiva.ai CEO Dr. Manish Patel, along with hosts Dr. Jerome Pagani and Dr. Craig Joseph to talk about AI, the founding of his company, and how AI can and will revolutionize the healthcare industry.

Managed Services

Unlocking the value of IT in healthcare

The need for efficiency has gained urgency as pressure is added to health systems and IT services are the first to be cut. In his latest blog, Paul Slaughter advocates for a comprehensive managed services strategy to transform care delivery.

Performance Improvement

Advancing consumer-centric healthcare with a digital front door

Healthcare leaders prioritize high-quality patient experiences, but patients often find healthcare encounters inconvenient, inconsistent, and confusing. Digital front door strategies improve access and health equity.

Healthcare

Making Rounds: Optimizing implementations for a stronger business [Podcast]

In this episode of In Network’s podcast feature Making Rounds, Nordic Head of Thought Leadership Dr. Jerome Pagani sits down with two of Nordic’s Practice Leaders, Abby Polich from Implementation and Wally Ward from Performance Improvement.

Performance Improvement

How to keep the Medicaid unwinding from damaging your hospital operating margins

Nordic experts share high-level strategies to minimize the financial and operational impact of Medicaid unwinding. Read now!

Healthcare

Saving the healthcare workforce requires the courage to innovate

Care delivery models must adapt to the pressures that have created a feed-forward loop of bad staffing ratios and heavy workloads, resulting in historic workforce exit rates, according to Dr. Pagani.

Healthtech

From back office to partners in care: The evolution of hospital information technology departments

This edition of The Remedy reviews a brief history of the hospital IT department, digital health’s current state as partners in care, and what the future could hold for health IT.

Healthcare

Designing for Health: Interview with Denise Worrell [Podcast]

On the latest episode of Designing for Health, hosted by Dr. Craig Joseph and Dr. Jerome Pagani, the vice president of consumerism at Memorial Hermann Health System, Denise Worrell, joins the podcast.

Healthcare

Clinical informatics: Fostering a healthier physician-technology relationship

Kristina Garrels, associate CMO at Healthtech Consultants, discusses the necessity and benefits of having a strong relationship with technology in her latest blog.

Managed Services

Making Rounds: Turning data into insights with managed services [Podcast]

IT has long been treated as a commodity in healthcare when it should instead be a strategic asset to optimize and transform the organization, leading to innovation, cost savings, and patient satisfaction.

Managed Services

Getting to grips with chronic disease management

Pressure on the healthcare industry continues to be exacerbated by the prevalence of chronic diseases. President of Managed Services, Paul Slaughter, breaks down a command center approach to relieve system pressure.

Healthcare

Designing for Health: Interview with Dr. Allison McCoy [Podcast]

The latest Designing for Health podcast features Dr. Alison McCoy of Vanderbilt University's School of Medicine. Tune for her conversation with Dr. Craig Joseph and Dr. Jerome Pagani about customized workflows for patients, the value of real-world observations, and more.

Healthcare

An inch deep and a mile wide

The knowledge currently behind AI is wide but not deep. The words are there, but true understanding hasn't reached its full potential.

Healthcare

Designing for Health: Interview with Dr. John Whalen [Podcast]

The latest episode of the Designing for Health podcast features John Whalen, along with hosts Dr. CraigJoseph and Dr. Jerome Pagani. Our guest supports designing with the brain in mind to create a better healthcare system for patients and clinicians.

Healthcare

Designing for Health: Dr. Adam Wright [Podcast]

This week’s Designing for Health podcast features Vanderbilt Medical Center's Dr. Adam Wright. Dr. Wright brings his self-developed EHR expertise to the table for an insightful conversation with Dr. Craig Joseph and Dr. Jerome Pagani.

digital health

Building long-term ROI with BI modernization

The amount of data in healthcare is astonishing, but most data have been underutilized.

digital health

AI’s stretch towards the last mile

Artificial intelligence (AI) has the potential to reshape the healthcare industry, particularly in back-office operations, but the humans involved need to be prioritized.

Healthcare

Will AI help healthcare systems fight against disintermediation?

In the latest edition of the Checkup, Dr. @CraigJoseph reviews use cases for AI in healthcare to free up time for more human-driven work. It’s not the be-all and end-all to fix healthcare, but a step in the right direction.

Healthcare

Making Rounds: Leveraging analytics to create efficiencies [Podcast]

Healthcare is sitting on a trove of data just waiting to be activated to increase efficiencies and create better experiences for clinicians and patients.

Healthtech

Freezing the squeeze on the Canadian primary care system

In this edition of The Remedy, Dr. Laura Copeland and Thomas O’Shaughnessy discuss why healthcare organizations should focus on investing in technology, encouraging workforce growth, and accelerating alternative funding models to protect and strengthen the state of Canadian primary care.

podcast

Designing for Health: Interview with Chris McCarthy, Part 2 [Podcast]

Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani continue their conversation with Chris McCarthy of ILN Coaching and Consulting to discuss the origins of the Innovation Learning Network and much more.

Health IT

Doctor, do you mind the interruption?

Clinical decision support is often associated with pop-up alerts that take over the screen and interrupt workflow. Dr. Craig Joseph discusses why non-interruptive clinical decision support needs to become the norm.

Healthcare

Designing for Health: Interview with Dr. Archana Tedone [Podcast]

In this episode of the In Network Designing for Health podcast, Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani chat with organizational psychologist and assistant professor at the University of Baltimore Dr. Archana Tedone.

Healthcare

Expanding women’s health: Addressing health disparities with innovations

Technology has revolutionized many aspects of our life, including how care is delivered and received by patients. In this blog, Dr. Jerome Pagani dives into what technology can do to support women on their healthcare journey, as well as the desperate need for a more holistic approach to their care.

podcast

Making Rounds: Modernizing business intelligence for stronger data analysis [Podcast]

In the latest episode of Making Rounds, Dr. Jerome Pagani speaks with digital data experts Kevin Erdal and Michelle Peranelli about the challenges of healthcare data analysis and what’s needed for successful BI modernization.

Healthcare

The impending crisis in healthcare: Lessons from SVB's collapse

Recent banking failures have raised alarm bells for many, even those in the healthcare industry. In this edition of the Checkup, Dr. Craig Joseph tells a cautionary tale of the parallels between banking collapse and the current strain on healthcare systems.

Healthcare

Designing for Health: Interview with Chris McCarthy [Podcast]

ILN Coaching & Consulting’s Chris McCarthy speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani in this episode of In Network’s Designing for Health podcast.

EHR

Paper to electronic paradigm shift in healthcare

In Dr. Laura Copeland’s latest blog, she outlines concepts required for the mental paradigm shift to move from paper to electronic systems, leading to an intuitive and satisfactory end-user experience.

digital health

Driving Digital Transformation in Healthcare

Nordic's Executive VP and President, Europe and Middle East Kieran Hughes lays out recent examples of Nordic helping healthcare systems overcome these challenges to meet their digital transformation journey goals.

Healthcare

Designing for Health: Interview with Dr. Srinath Adusumalli

Hear from Dr. Srinath Adusumalli as he chats with Nordic’s Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani in this podcast episode.

Healthcare

Breaking down the barriers to health equity

In the latest blog by Dr. Jerome Pagani, he discusses the importance of data equity and social determinants of health in achieving true health equity

EHR

Be the Poison Control (or help desk) operator your colleagues need you to be

In this edition of the Checkup, Dr. Craig Joseph frames clinical helpdesks as specialized helplines to provide streamlined assistance and increase efficiencies.

Healthcare

Making Rounds: The Big Squeeze in Healthcare [Podcast]

Dr. Jerome Pagani chats with Digital Health Practice Leader Kevin Erdal and Managed Services Practice Leader Paul Slaughter to discuss the many challenges healthcare systems face in this episode of In Network’s podcast feature Making Rounds.

Healthcare

Designing for Health: Interview with Memora Health’s Omar Nagji [Podcast]

Find out what the secret sauce needed to move the needle on healthcare's biggest problems in the latest episode of the In Network podcast feature Designing for Health featuring Memora Health Chief Commercial Officer, Omar Nagji.

Healthcare

Go big, go fast, and go to the front lines

There is no doubt that change is difficult. Alison MacDonald and Bill Meredith expose the dire state of health systems across Canada and the need for dramatic change within it.

EHR

Choice architecture to the rescue

EHR workflows can often benefit from purposeful design tweaks to improve clinical needs and operational efficiencies. Find out how in this edition of the Checkup from Dr. Craig Joseph.

EHR

Taking the temperature of health systems

The heat on healthcare continues to rise. In this blog, Healthtech Consultants’ CMIO, Dr. Laura Copeland, shares ways to give your health system a little love to cool things down.

Healthcare

Designing for Health: Interview with UCHealth CMIO Dr. CT Lin [Podcast]

UCHealth CMIO Dr. CT Lin shares how he applies aspects of mindfulness in both his personal and professional lives, how being intentional about the patient experience can improve the overall healthcare journey, and why he’s passionate about transparency.

Healthcare

Making Rounds: The up and downside of disintermediation [Podcast]

In this episode of the In Network podcast feature Making Rounds, Head of Thought Leadership Dr. Jerome Pagani discusses key aspects of the Big Squeeze with Chief Medical Officer Dr. Craig Joseph.

Performance Improvement

Increasing access to behavioral health resources

Performance Improvement Practice Leader Wally Ward shares how healthcare systems can leverage people, data, and technology to enhance mental health care access and freeze the squeeze.

Health IT

Stepping onto the health IT platform

Dr. Jerome Pagani lays out the elements of platform solutions and their core focus on supporting the delivery of healthcare goods and services.

EHR

Happiness, recruitment, and retention

In our latest blog, Dr. Laura Copeland CMIO of Healthtech Consultants, a Nordic company, shares how implementations that consider happiness, recruitment, and retention as part of its criteria can help to freeze the squeeze.

Health IT

See a Mumpsimus? Stop a Mumpsimus!

Help stop mumpsimuses at the source! The pandemic exposed many of these unreasonable traditions and has proven we should reconsider their use in healthcare.

EHR

Designing for Health: Interview with Seattle Children’s CIO Dr. Zafar Chaudry [Podcast]

In this episode of Nordic’s In Network podcast feature, Designing for Health, Seattle Children’s CIO Dr. Zafar Chaudry speaks with Nordic’s Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani to discuss the importance of communication and inclusivity in human-centered design.

EHR

Designing for Health: Interview with KeyCare CEO Dr. Lyle Berkowitz [Podcast]

In this episode of the Designing for Health podcast, KeyCare CEO Dr. Lyle Berkowitz speaks with Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani about how reframing technology designs can change the way that healthcare is delivered.

Thank You for Your Donations on GivingTuesday

A heartfelt thank you to all of those who have supported our local food bank or have donated to food banks in their proximity!

ERP Services

Nordic ERP Services Case Studies

See case studies from our ERP Services clients!

ERP Services

KLAS Ratings for Nordic ERP Services (formerly Bails)

KLAS Ratings for Nordic ERP Services (formerly Bails)

ERP Consulting

How to Keep Your Data Warehouse Systems in Sync with Replication Sets

Data warehouses are being used by many businesses in an enterprise setting. How do you keep your systems in sync? Find out now!

ERP Consulting

INFORmative Fridays: Virtual Education

Beginning February 2023, our INFORmative Fridays series will cover a wide range of topics relative to Infor Products. Our experts will be available for 15 minutes at the end of each presentation for a Q&A.

ERP Consulting

The Real Reasons ERP Systems Fail

Not all ERP implementations are successful. To prevent a disaster during your project, you need to arm yourself with the right resources and arm yourself against these TOP 10 REASONS ERP’S FAIL.

Healthcare

Will new entrants slim healthcare by trimming the "waste"?

Dr. Jerome Pagani breaks down three areas health systems can address to thrive in an increasingly competitive marketplace.

EHR

Unduly noted: Why EHR documentation is creating an informational quagmire

In this week's edition of the Checkup, Dr. Craig Joseph explains why we need to rip off the Band-Aid to decrease documentation burden. EHR technology has made it increasingly easy to compile necessary data into the progress note.

EHR

To charge or not to charge

In this edition of the Checkup, Dr. Craig Joseph investigates the dichotomy of patient-initiated messaging as healthcare systems attempt to alleviate message overload.

Connect/M&A Success

5 keys to a healthy Community Connect host-affiliate partnership

Inside, discover how stakeholders can build healthier Community Connect partnerships.

mergers and acquisitions

Consolidating an ERP: 9 steps for a smoother, more efficient transition [Infographic]

Health systems during M&A are challenged to unite their internal operations, including ERP. Learn how you can handle these challenges in our latest infographic.

Help Desk

Tired: Help desk. Wired: How desk!

Help desks are often underutilized, but fully leveraging this resource can provide educational benefits and valuable intel to improve patient care.

EHR

How to ensure a positive physician experience during EHR consolidation [Panel Discussion]

In this panel discussion, Nordic's physician experts discuss ways to provide a positive clinician experience during a consolidation.

Healthcare

Mental health, overall health, and health equity

Learn about the impacts of mental health in the latest blog written for Global Health Equity Week (Oct. 24-28).

Help Desk

If you build it, they will come

Dr. Craig Joseph details how a highly functioning service desk is an essential, strategic asset for healthcare organizations in the latest Checkup.

EHR

7 Tips to Make EHR Consolidations Less Stressful

Moving from one EHR to another takes time, resources, and money. It can stress out the people involved. Yet, it doesn’t have to be painful if you follow these tips.

EHR

EHR consolidation: How to lead with empathy

In a merger or acquisition, successful leaders cultivate empathy and prioritize their people in consolidation planning, change management, and training.

Health IT

De-implementation: “Just say no” isn’t enough

In the latest Checkup, Dr. Craig Joseph shares why a well-thought-out research-backed de-implementation approach is needed to achieve better patient care.

Healthcare

Freezing the squeeze: The three A’s of efficiency

External pressures continue to compound upon healthcare systems, making this year the most challenging for hospitals since the start of the pandemic.

Health IT

For physicians, less is often more

In the latest Checkup, Dr. Craig Joseph dives into decluttering technology and outdated clinical practices to alleviate physicians' workload.

Health IT

Curing the post-implementation blues

The cure for post-implementation blues lies in the ability to understand and plan for continual change.

Health IT

Healthcare is not aviation

Find out what the healthcare industry can learn from the world of aviation when it comes to safety reporting & data sharing in the latest Checkup from Craig Joseph, MD.

EHR

The role of EHR extensions in enhancing patient care

Leveraging EHR extensions with a host-affiliate relationship allows systems to work together to achieve a holistic view of patients & provide better care.

Health IT

Can OpenNotes be too open?

Can OpenNotes be too open? In the latest Checkup, Dr. Craig Joseph lays out the pros and cons of OpenNote in healthcare systems.

Healthcare

Overcoming frozen thinking in healthcare

Learn the indicators of frozen thinking and the advantages to a fluid approach in the latest Checkup from Dr. Craig Joseph.

decentralized care

Meet the patient where they are (At the barber shop!)

Learn about the benefits of meeting patients where they are in the latest Checkup by Dr. Craig Joseph.

Interoperability

Healthcare interoperability can put people first

A successful interoperability strategy pairs functional technology with the support to use it.

Healthcare

The alchemy of care variation

Find out if care variation can provide new, evidence-based pathways and inform care transformation in the latest Checkup from Craig Joseph, MD.

EHR

Patient referral leakage: Are health systems making it easy to do the right thing?

Read about the real impact that referral leakage has on health systems in the latest Checkup by Dr. Craig Joseph.

revenue cycle

Revenue cycle transformation: 3.4% increase in net revenue and still growing

A transformative engagement helps Lawrence General Hospital achieve revenue goals by aligning people, processes, and technology.

COVID-19

The big squeeze: Navigating the confluence of post-COVID challenges

Health systems are feeling the squeeze from all sides. Many are still reeling from the revenue losses incurred during the height of the COVID-19 pandemic.

digital health

Our Mission Together: Healthcare and Digital Transformation in the UK

The UK healthcare sector faces significant challenges, yet we see many reasons for optimism. Nordic shares how the NHS can deliver on the promise of digital transformation.

EHR

An ounce of prevention

Learn more about how we can better prevent, not just treat, healthcare worker burnout in the latest Checkup from Dr. Craig Joseph.

digital health

What’s cloud got to do with it?

Modernizing a health system’s data enterprise through cloud transformation prepares it for the future and benefits functions across the organization. Learn more about the benefits of cloud modernization in our latest blog by Kevin Erdal, Managing Director and Practice Lead of Digital Health.

EHR

Elevating the power of the shared patient record

A comprehensive and strategic method of information sharing exists in the healthcare ecosystem and is gaining increasing attention: the shared patient record model. Learn more about this from Director of Advisory Services, Doug Turner, and Managing Director, Markets - Advisory Services, Win Vaughn.

EHR

Essential ephemera: The sad, over-too-quickly life of a wearable datum

The devices we wear are capable of generating millions of data points every day. But are there ways we can better utilize this information to improve the lives of patients? Read the latest Checkup from Dr. Craig Joseph to learn more.

Healthtech

Nordic's nurses weigh-in for International Nurses Day

Hear from nurses across Nordic Global in honor of International Nurses Day.

EHR

“Clickbusters” can bust more than clicks

How did Vanderbilt University Medical Center (VUMC) improve their clinical decision support tools, and what does this have to do with a golden mouse? Read the latest Checkup from Dr. Craig Joseph to learn more about the “Clickbusters” initiative, and how this program brought together a team of clinicians invested in improving EHR usage.

value-based care

How interoperability can support value-based care

The healthcare industry continues to move away from the traditional fee-for-service (FFS) payment model and toward value-based care (VBC). Read on to learn more about how interoperability can support this shift.

EHR

User-centered system design can help save lives

The Checkup blog series continues from last week with part 2 providing an in-depth look that focuses on the systemic problems that played a large part in the tragic case of RaDonda Vaught, and how a user-centered focus can decrease the likelihood of such a problem happening again.

EHR

It takes a system to keep us safe

In his most recent blog (part 1 of 2), Dr. Craig Joseph outlines the circumstances involved in the case of RaDonda Vaught, a Tennessee nurse found culpable in the death of patient Charlene Murphey in 2017. Read on to learn more about the case.

Health IT

Modern love: Why modernizing the enterprise beats an innovation-only focus

Radical changes in healthcare won’t come from the churn and burn of digital innovation, but instead from the infrastructure modernization that is so sorely needed. Learn why modernizing the enterprise is key to unlocking improved delivery and health outcomes in this article from Dr. Jerome Pagani.

digital health

The value of data infrastructure modernization for the health system [Podcast]

In this podcast, our panelists discuss data infrastructure modernization and how it can positively impact both business operations and the patient population.

EHR

Guidelines will rule the world

What role will guidelines play in the future of healthcare? Read Dr. Craig Joseph's latest Checkup to learn more.

EHR

Houston, we have a data problem

Data are essential in providing the best, most accurate care for healthcare consumers. But how do you find the right balance between too much data and not enough? Read more from Dr. Craig Joseph.

Interoperability

Guide to interoperability for healthcare leaders

There are a plethora of challenges keeping healthcare leaders up at night. Is interoperability the key to solving them? Read more to find out.

infographic

Assessing the value of application managed services

An effective AMS program ensures reliable and user-friendly systems. Consider how to balance the quality and cost of support in this infographic.

Advisory Services

Balancing humanity and technology in the future of healthcare

Healthcare systems have transformed over the past few years, offering an increasing amount of digital services in place of in-person visits. How can we bridge the gap between these offerings to ensure the best care for patients? Read more now!

digital health

Five healthcare interoperability myths debunked

Every healthcare organization is on an interoperability journey. We've debunked five interoperability myths that may be preventing your organization from moving forward.

training

Better data and education will improve outcomes for LGBT2QIA+ patients

Targeted, education-based interventions can make a vast difference in addressing health disparities for the LGBTQ2IA+ community.

digital health

Standards-based technologies are key to healthcare interoperability wins

Adding functionality to the EHR one app at a time has historically been a painful process. Today, we have standards-based technologies that allow for robust EHR integration with minimal installation and implementation overhead.

digital health

Why healthcare leaders should embrace the cloud

As healthcare organizations begin to build their post-COVID-19 IT roadmaps, cloud solutions have become a crucial part of their modernization and transformation.

digital health

How interoperability and cloud transformations can support healthcare organizations [podcast]

Kevin Erdal hosts a conversation with Nordic’s Saran Sonaisamy and Reza Chapman, and AWS’ Jimmy DeLurgio on the technical components of cloud transformation.

EHR

Where will “homeless data” live?

It’s estimated that we create 1.145 trillion MB of data every day. Can this data help our healthcare providers provide better care? Read more from Dr. Craig Joseph.

6 ways to stay cybersafe this year

Last year was quite the year for cybersecurity. In honor of Data Privacy Day we have compiled a list of tips to help you stay cybersafe this year.

EHR

Should doctors care about your address?

A person's address is an excellent marker to determine social determinants of health but is also crucial to match disparate information across health systems. Learn more from Dr. Craig Joseph.

Culture

Doing what’s right: Expert teams and engaging culture fuel Nordic’s continued growth

KLAS has just rated Nordic among the top firms well-positioned to help healthcare organizations solve future problems. Read on to learn how our maxims and dedication to a positive culture helped us get here.

EHR

If you try sometimes, you get what you need

As more and more feral apps get introduced into the healthcare ecosystem, it’s critical that both physicians and IT teams get what they need from them. What is that exactly? Read more to find out.

EHR

You can't always get what you want

The apps that come with today’s EHRs may not be exactly what we want, but unfortunately, that’s what we get until true interoperability is achieved. Read more from CMO Dr. Craig Joseph.

EHR

Unpopular opinion: Social distancing is the best thing to happen to EHR training

With the rapid shift to virtual training, healthcare leaders have a prime opportunity to reassess and redesign their programs to maximize the end-user experience.

healthcare consulting

The enigma of the edge case in healthcare

While AI may be useful in diagnosing standard cases, CMO Dr. Craig Joseph posits that, for now, only a highly-trained care team can spot the zebras.

EHR

Is the EHR a provider?

Treating the EHR as a critical component of the care team now will set the stage for direct patient care in the future.

EHR

Why we do what we do

Patients and their care should be the #1 reason for why we do the things we do in healthcare IT. Read more of this compelling story from Dr. Craig Joseph.

healthcare consulting

Informational parity is the key to better value-based care agreements

Global Advisory Services Practice Leader John Distefano believes that collaborative care data is the key for value-based care to reach its full potential.

healthcare consulting

Everything old is new again

Comparing the AIDS epidemic to the COVID-19 pandemic, CMO Craig Joseph posits that our healthcare systems should learn and grow from past public health crises.

ERP Consulting

Connecting operational and clinical data for optimum performance

Vital data slip through the cracks when the ERP and EHR aren’t properly integrated, costing healthcare organizations millions of dollars in revenue leakage.

EHR

Must EHRs become platforms?

Must an EHR vendor become an EHR platform or risk facing extinction? Read more for Dr. Craig Joseph's insights.

digital health

Patient empowerment starts with control of their own data

As providing proof of a COVID-19 vaccination becomes the norm, Manager of Digital Health and Interoperability Keith Brick gives his take on a SMART way to get patients the data they need.

'When' not 'if': Resilience is an essential component of healthcare cybersecurity

Building a cyber-resilient healthcare organization begins with a change of mindset.

infographic

Decentralized care: The changing healthcare ecosystem

The hospital facility is no longer the center of the healthcare universe.

white paper

The new healthcare ecosystem: Preparing for decentralized care

Adapting to a future with increasing competition for health consumers' attention (and revenue).

healthcare consulting

Get to know Nordic

Nordic connects people, data, and technology to create a healthier world.

healthcare consulting

Connecting the future of healthcare

It’s time to think long term about the types of connection needed to ensure our healthcare systems are ready to adapt and lead through disruption.

EHR

Spelunking through the medical chart

Get your hard hat and flashlight ready for an adventure through the EHR. Find out why you’ll need them in the Checkup.

healthcare consulting

Primary care is an essential part of a usable healthcare system

Nordic’s CMO Dr. Craig Joseph argues that a usable healthcare system should be team-based with a user-centric healthcare IT system.

Performance Improvement

Polishing your portal to empower patients

Nordic's Tanner Pederson provides tips for optimizing your referral workflows to allow your patients to become their own referral coordinator.

healthcare consulting

The good stuff is rarely learned in meetings

Though teleconferences and video calls have become the norm, Dr. Craig Joseph opines that in-person interactions still have tremendous value.

EHR

Big data and interoperability: The keys to better healthcare interactions

Nordic’s CEO Jim Costanzo believes that data and interoperability are the keys to designing better healthcare interactions.

Implementation

An enterprise roadmap to data conversions

The road to data conversions can be bumpy. Nordic’s Scott Isaacson lays out a roadmap to make your journey smooth, leading to a stronger business with better outcomes.

Advisory Services

Evolution of Service Capture - Webinar Recording

Panelists from Nordic and Texas Children's Hospital discuss service capture best practices and a successful collaboration between the two organizations.

EHR

Patient identifiers: A solution whose time has come

Dr. Craig Joseph shares his thoughts on why patient identification tools are a necessity in the U.S. healthcare system.

EHR

CHIME Spring Forum thoughts: Create great user experiences for all the users

With the CHIME21 Spring Forum in his rearview, Dr. Craig Joseph reflects on his biggest takeaway from the virtual conference.

healthcare consulting

Talking tech in healthcare: CHIME 2021 Spring Forum

Ahead of the CHIME21 Spring Forum, Nordic's CEO Jim Costanzo gives a brief take on Big Tech in healthcare and offers questions that spring to his mind.

EHR

ONC 2021 Annual Meeting: Moving towards meaningful communication

Dr. Craig Joseph gives a breakdown of the hot topics at this year's ONC Annual Meeting, which includes interoperability, usability, and E/M documentation.

healthcare consulting

Growing from strong foundations

Nordic's CEO Jim Costanzo shares how we're focused on helping healthcare organizations succeed by improving their clinical, operational, and economic functioning.

EHR

New E/M Guidelines: How organizations are moving forward successfully - Webinar Recording

Panelists from Nordic and the American Medical Association share how to follow the lead of other organizations that are successfully leveraging the new E/M guidelines.

EHR

Transparency and healthcare

Dr. Craig Joseph uses a recent travel experience to share how more transparency in healthcare is beneficial for the patient and the health system.

digital health

[Webinar recording] Making Data Governance Actionable

Data governance in healthcare doesn't have to be so challenging. Our panel of experts discuss best practices for data governance in this webinar recording.

EHR

The brilliance of GROSS

Dr. Craig Joseph advocates that getting rid of stupid stuff (GROSS) should be an ongoing practice for healthcare systems, not just in its EHR, but across the organization as a whole.

Managed Services

[Webinar recording] Service Desk in the time of COVID-19

Nordic’s Service Delivery Managers explore strategies to optimize your service desk earn more satisfied clinicians, employees, and patients.

EHR

Let your physician builders build (or architects architect)

Dr. Craig Joseph covers the benefits of a physician builder program and how it can lead to increased EHR satisfaction among doctors.

EHR

New E/M documentation changes: Where does your organization stand?

Dr. Craig Joseph recaps the E/M code changes that went into effect on Jan. 1, 2021, offering insights into where organizations are at with this transition.

Performance Improvement

Optimizing and aligning your workqueue building blocks

Nordic's Everett Hayes shares tips for realigning your EHR workqueues to achieve optimal results.

COVID-19

What kind of tech can help with COVID-19 vaccination? All three kinds: high tech, low tech, and no tech

Nordic's CMO Dr. Craig Joseph shares why he believes a combination of high tech, low tech, and no tech could help improve vaccination rates.

Implementation

Near, far, [project] manage wherever you are

Nordic's Managing Consultant of Affiliate Solutions Vanessa Raffio shares how to ensure projects are successful despite project managing remotely.

EHR

EHR use in health systems: An international perspective

Tasman Global's Steve Lewis shares an international take on a JAMA Internal Medicine study about the differences between EHR use in the U.S. versus non-U.S. countries.

digital health

Healthcare interoperability and the vendor-system divide

Nordic's Director of Digital Health Scott Rossignol shares how to break down interoperability barriers between health systems and vendors.

Performance Improvement

American use of the EHR: What can we learn from others?

Citing a recent JAMA Internal Medicine study, Dr. Craig Joseph dives into the differences between EHR use in the U.S. versus non-U.S. countries. Some results are more surprising than you'd think.

Implementation

Remote relationships: How to build trust during strategic engagements

Nordic's Managing Director of Performance Improvement Kelly Krulisky offers lessons learned when building relationships in a remote work environment.

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